Program Highlight: Massachusetts Office On Disability Client Assistance Program

There is help for those with a disability who want to work but are having trouble getting vocational rehabilitation services, or want a lifestyle which is more self-reliant but are having trouble getting independent living services - the Client Assistance Program (CAP).

Privacy and Independence of CAP

CAP is independent of the vocational rehabilitation and independent living agencies. It is run by the Massachusetts Office on Disability (MOD), an independent state agency. MOD is responsible for promoting the rights of persons with disabilities in Massachusetts. All dealings with CAP are free and strictly confidential.

What can CAP do?

CAP provides advocacy and information services. It helps people get services from the Massachusetts Rehabilitation Commission, the Massachusetts Commission for the Blind and the Independent Living Centers in Massachusetts, all of which receive Federal money under the Vocational Rehabilitation Act.

Specifically, if one has requested services but has not received them, CAP can offer information and referral, explain the system and advocate with the vocational rehabilitation or independent living agency. Advocacy might include representation at appeals and hearings, as well as providing other legal representation if necessary.

What are rehabilitation services?

Among other things, the Commission for the Blind and the Massachusetts Rehabilitation Commission provide vocational rehabilitation services, such as career guidance and counseling, and can provide funding for education or other training, adaptive equipment, transportation and equipment.

What are independent living services?

There are several independent living centers located across the Commonwealth. Among others, they provide 4 core services: information and referral, advocacy, independent living skills training and peer counseling.

To contact CAP

Call 617-727-7440 or toll free at 800-322-2020.

-Adapted from Massachusetts Office on Disability Client Assistance Program website http://www.mass.gov/mod/ClientAssistance.html, retrieved 12/24/08.

12/08