MASSHEALTH OPERATIONS FAQs & TIPS
MassHealth has issued a very useful document “MassHealth Operations: Frequently Asked Questions & Helpful Tips”. This document resulted from of a series of meetings between advocates and MassHealth Enrollment Center (MEC) staff last year, where it became evident that MEC workers were applying very inconsistent rules to income verification, citizenship verification, and other processes. This document attempts to standardize how the MEC's operate.
Some of the issues it addresses include:
- How do I know which application to complete?
- What is the best way to file an application or to talk to someone about my MassHealth benefits?
- Tips for the application process
- How do I prove the identity of a child under age 16?
- What do I do if I am a non-citizen and I receive a request for citizenship or identity verification?
- What should I submit if my employer will not provide documentation of income?
- If an individual has a designee that has power of attorney, does MassHealth still require an Eligibility Representative Designation (ERD) form?
- Is there someone who can assist me in completing a MassHealth Disability Supplement?
The document is available at: http://masshealthtrainingforum.ehs.state.ma.us/uploadedFiles/MassHealth_Training_Forum/MassHealth%20FAQ%20and%20helpful%20tips.pdf
-Adapted from: “ New MassHealth resource” e-mail from Kim Simonian, MPH, Community Benefit Programs, Partners HealthCare, September 08, 2008.9/08