Patient Experience Summit

Livestreaming Event - Patient Experience Summit

June 10th, 2021
8:00 a.m. - 3:00 p.m.

Location: Virtual

Presentation	Presenter	Video LINK
Welcome & Patient Experience Strategy Update	-
Engaging Underserved Populations COVID Community Food Access Community Health efforts on the North Shore	-
Life after Lock Down: How Virtual Care has Changed the Care Landscape	-
Navigating the New In-Patient Journey CareTeam Connect Safety in Action Leading to Patient Satisfaction The Spanish Language Care Group	-
Involving Patient and Families is Post Hospital Care	-
Back to the Future: What Stays and What Goes in Virtual Care	-
Navigating the New Ambulatory Patient Journey A New Design for the Ambulatory Patient Journey	-
Keynote "Intelligent Kindness: How You Can Make a Difference" Tommy Whitelaw, Health and Social Care Alliance Scotland (the ALLIANCE) Intelligent Kindness - Tommy Whitelaw Intelligent Kindness Resources - Tommy Whitelaw	-
Workshop: Blueprints for Building a Better Staff and Patient Experience 2021 PHH Equality vs. Equity Huddle Workshop_Building a Better Patient and Staff Experience Workshop_Why Patient Experience	-
- Please check your system before watching the livestreaming event - - Please contact Partners Digital Media if you have any technical questions.
For best viewing and hearing be sure to:
use a computer with headphones use a WIRED internet connection (not WIFI) close all unneeded running applications avoid any other network-intensive tasks (large file transfers, etc.) allow video to buffer for up to 15 seconds before reloading page ensure Windows volume control is at maximum level ensure speaker volume is set to a comfortable level (laptops may have hardware volume controls on case)
If you are having difficulty viewing the broadcasts:
live streaming does not function using GotoPC or VPN try refreshing the link / reloading web page try loading the URL in Chrome or Firefox restart your computer check volume in the Windows control panel check speaker volume (laptops may have hardware volume controls on case)

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