 |
|---|
| Site Map | Basic Needs | Populations | Legal | MGH Resources |
Reference | Newsletter | Excellence Every Day |
|---|
Quality & Safety
- Excellence Every Day Portal
- MGH Quality & Safety Goals – 2010
Excellence Everyday Tips O' the Day!
- Everything you need to know about Quality & Safety, specific to Social Service and in one place.
- Hand-Offs - "SBAR" (Situation, Background, Assessment, Recommendations)
The SBAR is the Joint Commission’s recommended mode of communication to hand-off clinical cases or new problems in a concise and patient-focused way.
- The Future of Documentation- Acute Care Documentation (ACD) & Standardized Psychosocial Assessment (SPA) -11-09
- Excellence Every Day – Includes background on JCAHO and its mission, the survey process, National Patient Safety Goals, and related Social Service Dept. Work Groups.
- Change is Going to Come- Recommendations for SS Dept Systems Change - 2/26/09
- National Patient Safety Goals information sheets
- Hand Hygiene
- Hand-offs
- Policy & Procedure: www.massgeneral.org/intranet > Policies & Procedures (under A to Z directory) > Clinical Policies & Procedures (you may have to do this twice) > Transferring Responsibility for Care in the Hosptial.
- (For SS Dept specific guidance see above "SBAR")
- Patient Identification
- Patient Falls
- Signatures - date & time
Speak Up is a JACHO initiated program to enhance communication for providers and patients. The goal is for people to feel more comfortable speaking out when they have questions or see an error. The research shows that many errors are made because another provider doesn't say anything.
- Note: Slides will advance automatically. If you want to go back to a slide use the left arrow on your keyboard. Then use right arrow to move to next slide and resume show.
Related Articles
- Environment of Care- Staff Inappropriate and Disruptive Behaviors
-MGH Community News, December 2009