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Staff Access
General Reference
Hotlines
and Helplines
Suicide Prevention/Crisis
- MA 24/7 Behavioral Health Help Line and 25 Behavioral Health Centers With 24-Hour Crisis Intervention - phone and text at 833-773-2445, or at masshelpline.com. (Launched January 2023)
- Samaritans- Boston-based suicide prevention organization. Hotline available 24/7 via call or text at 877-870-4673.
- National Suicide Prevention Lifeline- available 24/7 at 1-800-273-8255
- Crisis Text Line- avialable 24/7 by texting HOME to 741741.
- The Trevor Project- crisis intervention and suicide prevention services for LGBTQ+ people ages 13-24.
- Calling services- available 24/7 at 1-866-488-7386.
- Texting services- text TREVOR to 1-202-304-1200 Monday-Friday, 3pm-10pm.
- Online instant messaging- through TrevorChat available Monday-Sunday, 3pm-10pm.
- Massachusetts Cellphone Users Can Now Text 911 - MGH Community News, January 2019
LGBTQ+
- LGBT National Hotline- available Monday- Friday from 4pm-midnight and Saturday from 12pm-5pm at 1-888-843-4564.
- LGBT National Youth Talkline- available Monday-Friday from 4pm-midnight and Saturday from 12pm-5pm at 1-800-246-7743
- The Trevor Project- crisis intervention services for LGBTQ+ people ages 13-24.
- Calling services- available 24/7 at 1-866-488-7386.
- Texting services- text TREVOR to 1-202-304-1200 Monday-Friday, 3pm-10pm.
- Online instant messaging- through TrevorChat Monday-Sunday, 3pm-10pm.
- The Network/la Red- Boston-based survivor-led organization with a mission to end partner abuse in LGBTQ+, poly, and SM communities. Hotline is available 24/7 at 617-742-4911, toll-free: 800-832-1901, or TTY: 617-227-4911. The hotline has Spanish-speaking capacity.
- Trans Lifeline- peer support hotline run by and for trans people. Hotline available from 10am-4am at 877-565-8860.
- GLAD Answers- legal hotline at GLBTQ Legal Advocates & Defenders (GLAD). LGBTQ+ legal help is available from 1:30pm-4:30pm Monday-Friday at 800-455-4523. Online chat is also available during the same times.
- See also: LGBT
Sexual Assault/Domestic Violence
- National Domestic Violence Hotline- available 24/7 at 1-800-799-7233 or TTY 1-800-787-3224 and online chat available 24/7
- Spanish: same number as above. Available by phone from 1pm-7pm and online chat available 24/7
- Boston Area Rape Crisis Center (BARCC)- available 24/7 at 800-841-8371. For deaf/hard-of-hearing folks, use Mass Relay at 800-439-2370 and ask to be connected to the hotline number.
- The Network/la Red- Boston-based survivor-led organization with a mission to end partner abuse in LGBTQ+, poly, and SM communities. Hotline is available 24/7 at 617-742-4911, toll-free: 800-832-1901, or TTY: 617-227-4911. The hotline has Spanish-speaking capacity.
- Safelink- MA statewide domestic violence hotline. Available 24/7 at 877-785-2020 or TTY: 877-521-2601. The hotline has Spanish-speaking capacity.
- National Teen Dating Abuse Hotline- available 24/7 by phone at 1-866-331-9474 or TTY: 1-866-331-8453, online chat, and via text by texting LOVEIS to 22522.
- National Sexual Assault Hotline- available 24/7 at 800-656-4673. Online chat available 24/7 in English and Spanish.
- 1 in 6- National helpline for men who have been sexually assaulted or abused. Available by online chat 24/7 and online support groups meet every week.
- See also: Intimate Partner Violence & Crime Victims
Sexual Exploitation/Human Trafficking/Prostitution
Runaways
- National Runaway Safeline- available 24/7 at 1-800-786-2929 for both parents and runaways. Also offers online chat, email, or forum discussion boards.
Addiction
- Massachusetts Overdose Prevention Helpline 800-972-0590 allows people using drugs alone to be monitored during a phone call, and receive emergency medical care if they overdose.
- When a hotline staffer answers the phone, callers give an address and cellphone number. The staffer stays on the phone for at least five minutes — sometimes longer — after the caller uses drugs. If the caller stops responding to questions, the staffer calls 911. A caller's address is only shared if there’s a suspected overdose.
- MA 24/7 Behavioral Health Help Line and 25 Behavioral Health Centers With 24-Hour Crisis Intervention - phone and text at 833-773-2445, or at masshelpline.com. (Launched January 2023)
- Massachusetts Council on Compulsive Gambling- hotline available 24/7 at 1-800-426-1234 and by online chat
- The MA Substance Use Helpline- available from 8am-10pm Monday-Friday and 8am-6pm on weekends at 800-327-5050
- MA Smokers’ Helpline- available 24/7 at 1-800-784-8669, Spanish: 1-800-833-5256, other languages: 1-800-784-8669 to connect with interpreter services, TTY: 1-888-229-2182 or enroll online to access email, text, chat and web materials
- Substance Abuse and Mental Health Services Administration (SAMHSA)- available 24/7 at 1-800-662-4357. Helpline is a treatment referral and information service for individuals and families facing mental and/or substance use disorders. Hotline has Spanish-speaking capacity.
- National Problem Gambling Helpline- available 24/7 at 1-800-522-4700 through call/text or chat online.
- BMC's Lifeline for Parents of Addicted Teens/Adults- available 9am-9pm at 844-319-5999 or text HOPEMA to 55753- MGH Community News, June 2018
- See also: Addiction/Substance Use Disorder
Eating Disorders
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